Help

Need help? If you have a specific question, check out our Frequently Asked Questions below.

If you still need assistance, submit your comment or help request and we’ll do our best to get you an answer.

FAQs

Top 5 FAQs

  1. I forgot my password and/or my username. How can I retrieve it?
  2. How do I change the email address to which my comics are delivered?
  3. Some of my comics don't seem to be updating, especially the editorials. What's up with that?
  4. How can I add or remove comics from My Comics Page?
  5. I'm not receiving the comics in my email. Why not?

The New Site

  1. What’s the difference between a free account and a Pro account?
  2. What is commenting and how does it work?
  3. What is a Collection? How do I create a collection?
  4. Why can't I see all of the comics in my collection?

What is the Universal Uclick Network?

  1. What is the Universal Uclick Network?

Privacy and Security

  1. Why do you use cookies? What are cookies?
  2. How secure is my personal information?
  3. What steps do you take to protect children?
  4. I'm under 13; can I register with your site?

Registration

  1. When do I have to register? Why do I need to register?
  2. Do I have to pay for registration benefits?
  3. How do I log in once I have registered?
  4. How do I edit my information?
  5. What if I forget my password?

Send to a Friend

  1. How do I send something on GoComics to a friend?
  2. How do I know my email has been sent?

Advertising

  1. Can I advertise on the GoComics Web site, in GoComics e-mails, or on specific comic pages?

Technical Issues

  1. Do I have the right browser?
  2. What should I do if images do not load correctly?
  3. Why do I need a Flash player?
  4. How do I get a Flash player?

Content

  1. Can I put your comics on my Web site?
  2. Can I use this strip for a work presentation or personal use? How about for my corporate intranet or Web site?
  3. Can I put your content on my intranet site?
  4. How do I submit content to be shown on GoComics.com?

Shopping

  1. Can I purchase a comic strip? Can I get quality reprint(s) of my favorite comic?
  2. Can I order order by phone?
  3. Is it safe to use my credit card?
  4. What about returns?
  5. How do I contact you about a print purchase?

Top 5 FAQs

I forgot my password and/or my username. How can I retrieve it?
If you forgot your password, please go to the “Forgot your password?” link here. Enter the email address you are registered under, and we will send you a new password.
If you forgot your username, please go to the “Forgot your username?” link here. Enter the email address you are registered under, and we will send you your username.

How do I change the email address to which my comics are delivered?
To change your email delivery address, first make sure you are logged into www.gocomics.com. On your home screen, click on My Account. On the next page, you can enter your new email address and click the green update button.

Some of my comics don't seem to be updating, especially the editorials. What's up with that?
Not all of the comics update on a daily basis. We often receive editorial cartoons from the creators AFTER your emails have already gone out for the day. In that case, we’ll send you the updated cartoon in the next day’s email.

How can I add or remove comics from My Comics Page?
To change the selection of comics for your page, first log into GoComics.com with your username and password. Once your home screen loads, look on the left side of the screen and click the comics page you wish to edit. Next, click Edit this Comics Page to be taken to an edit screen. Simply check the boxes next to the comic(s) you want to add. To remove comics, check the box again. Be sure to scroll to the bottom and click Save Changes when you’re done.

I'm not receiving the comics in my email. Why not?
First, you’ll want to check that email delivery is enabled for your page. To do that, log into GoComics.com with your username and password. Click the Edit this Comics Page link and you will be taken to an edit screen. Make sure that “Email this” is toggled to YES. If it’s not, toggle it to YES.

If the toggle is set to YES and you’re still not getting your comics, check any bulk mail folders or spam filters to see if they might be interfering with the emails. If you don't find anything on those, check any blocked email lists and make sure that comics@mycomicspage.com has not been inadvertently added. Also, please add this same address to your email address book.

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The New Site

What’s the difference between a free account and a Pro account?
Click here to see a breakdown of free vs. Pro.

What is commenting and how does it work?
Comments can be posted for the whole community to see. All registered GoComics users can make comments. To make a comment, enter your comment in the field provided, then click Post Comment. All comments are visible directly below the strip on the strip’s page. To edit or delete your comment, click the Edit or Delete link below your comment and make your changes, then click Post Comment.

What is a Collection? How do I create a Collection?
If you see a comic you like and want to keep for later, you can save it to a collection so you don’t have to go hunting for it every time you want to read it. To collect a comic, click the Add to Collection link below the comic. If you’ve never started a collection before, you’ll need to click Add to a New Collection, then assign a name to the collection. If you have an existing collection, just click the name of the collection you want to save it to.

Why can’t I see all of the comics in my collection?
Why can’t I see all of the comics in my collection? If you’re a Pro member, you’ll be able to see all of the comics you’ve collected. If you don’t have Pro access, you are limited to the 10 most recent comics per collection.

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What is the Universal Uclick Network?

The Universal Uclick Network refers to the group of entertainment Web sites developed and managed by the people at Universal Uclick. The Universal Uclick Network includes: Dilbert.com Doonesbury.com, ThePuzzleSociety.com, Garfield.com, NewsoftheWeird.com, FBorFW.com, GoComics.com, DearAbby and uExpress.com.

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Privacy and Security

Why do you use cookies? What are cookies?
The term "cookie" refers to a small text file sent to your browser that allows us to store your username and other preferences in a secure fashion. These small files cannot harm your computer and do not contain any personal information.
With the auto-login feature in our registration system, we use a cookie to remember the username information you gave us so you don't have to enter that information each time you visit our site. Our site also uses cookies to keep track of how users are navigating our site and to provide you with personalized content. This will allow us to serve you the information that you want to see the most. The use of cookies is an industry standard -- you'll find them at most major Web sites.

How secure is my personal information?
The Universal Uclick Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

What steps do you take to protect children?
GoComics takes the safety of children very seriously. We have taken several steps to ensure that visitors to our site are not compromised by our administrative and security measures. Visitors to our site under the age of 13 are subject to our Children's Privacy Policy (Read Our Policy) and we encourage you to see the policy for all of the details.

I'm under 13; can I register with your site?
The short answer to this question is yes. GoComics provides high-quality content and entertainment resources for users of all ages. However, our concern for the safety of children under the age of 13 and the requirements of the Children's Online Privacy Protection Act (COPPA) dictate that additional measures be taken prior to users under 13 gaining access to our site. For all of the details, please see our Children's Privacy Policy or contact the Support Team here.

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Registration

When do I have to register? Why do I need to register?
You can view comics and enjoy a number of GoComics features without registering. However, in order to comment on comics, or send comics to friends you must register with a minimum amount of information. Besides granting you account privileges, registration also enables us to describe the AGGREGATE demographics (e.g. 60% of the readers of the comic strip Cathy are female) of our sites to advertisers. We do not disclose specific information about any user to third parties.

Do I have to pay for registration benefits?
No. Registration benefits such as comics viewing, commenting and sending are free to you! Enjoy them! A yearly fee is required to get the privileges of a Pro membership, including ad-free viewing and e-mail delivery of your personalized comics page.

How do I log in once I have registered?
Unless you turn off your cookies, you will be logged in automatically when you return to our Web sites. If you are on a different machine or have your cookies turned off, go to the sign in page and input your username and password to log on to your account.

How do I edit my information?
You can edit your personal profile information by clicking on "My Account" from your Dashboard. To edit billing address and credit card information, go to the "My Account" page and click on "Update Billing Information".

What if I forget my password?
We'll e-mail your password to you if you forget it. Just click here to and enter the email address you registered your account with.

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Send to a Friend

How do I send something on GoComics to a friend?
On a page where you are viewing a comic, click on the "Share" link. You can then type in your friend’s email address and a personal message to be delivered with the comic to your friend. If you prefer, you can copy the link available in the same window and send it to your friend via your own email or IM client.

How do I know my email has been sent?
You will receive an immediate confirmation message when you email has been sent.

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Advertising

Can I advertise on the GoComics Web site, in GoComics e-mails, or on specific comic pages?
You betcha! Visit our Advertising Information page to learn more.

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Technical Issues

Do I have the right browser?
Any of the following web browsers work with GoComics: IE 7 (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac).

What should I do if images do not load correctly?
Usually, images that do not load correctly represent a temporary problem and do not require any special fixes. Simply reload the page you are currently visiting and the problem should be resolved. If the issue does not resolve itself you might also make sure that your browser software has not become corrupt - if it has you might try uninstalling and installing the most current version of your chosen browser software.

Why do I need a Flash player?
Flash allows GoComics.com to deliver the most engaging, compelling and interesting entertainment content currently on the Web. We utilize technologies like these to enhance your entertainment experience in the most compatible way possible. You can download the plug-ins from Adobe.com.

How do I get a Flash player?
Please visit Adobe.com and you will be automatically directed to the correct version for your operating system and browser.

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Content

Can I put your comics on my Web site?
Yes you can! Our dedicated sales team can help you put our syndicated content on your Web site. Find out more about our content services from http://content.uclick.com.

Can I use this strip for a work presentation or personal use? How about for my corporate intranet or Web site?
Click here to learn more about how to get a permissions agreement to use our content.

Can I put your content on my intranet site?
Most of the features on GoComics are available. Click here to learn more about how to get a permissions agreement to use our content.

How do I submit content to be shown on GoComics.com?
GoComics.com is not only your source for the comics and humor you already know, but we also want to be the launching pad for the next generation of humor creators. We welcome and encourage submissions for comics, animations, and games. If you think you have what it takes, check out our submission guidelines.

GoComics.com is owned and managed by Universal Uclick, the leading content service provider on the Web for the comics and daily games you love, so your submission will be reviewed by Universal Uclick's team of content experts.
We’ve also created a section of our site that is specifically designed for creators who want to develop a strip. Comics Sherpa is an excellent proving ground for the up-and-coming comic creator, where you can create your own deadlines, post your strips and receive feedback from GoComics users. To learn more about Comics Sherpa, click here.

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Shopping

Can I purchase a comic strip? Can I get quality reprint(s) of my favorite comic?
Yes. To purchase a print of any comic on GoComics.com, click the Buy a print link to the right of the comic. If there is no link, the comic is not available as a print. We also offer many Collectible Prints of your favorite comics. Look for these links in the More... box to the right of the comic.

Can I order order by phone?
If you would prefer to order by phone, please have your Visa or MasterCard ready and call:
Universal Uclick at 1-800-255-6734 ext. 7308

Our live representatives are available to take your call between the hours of 8:00 a.m. and 4:30 p.m. CST Monday through Friday.

Mail Your Order to:
Universal Uclick
Attn: Permissions
1130 Walnut St.
Kansas City, MO 64106

Please be sure to include your credit card number and expiration date or your check or money order drawn on a U.S. bank. Please make checks payable to Universal Uclick.

Is it safe to use my credit card?
Yes. The GoComics Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

What about returns?
GoComics.com strives to exceed our customers' expectations in all regards. This includes a 100-percent-satisfaction guarantee on all our standard products. If you are unhappy with your order, simply enclose it in the original package with your packing slip stating why it is being returned, and return it for a full refund to:

Universal Uclick
Attn: Permissions
1130 Walnut St.
Kansas City, MO 64106

Custom-produced items such as the Collectible prints and the framed Collectible prints are generally excluded from this policy but are handled on a case-by-case basis.

How do I contact you about a print purchase?
We encourage all of our customers to contact us with any questions, comments or suggestions they may have. You can reach a live representative by calling us at 1-800-255-6734 ext. 7308 between the hours of 8:00 a.m. and 4:30 p.m. CST Monday through Friday.
Of course, you can always write to us at:

Universal Uclick
Attn: Permissions
1130 Walnut St.
Kansas City, MO 64106

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